Ideas, guides, and practical thinking for customer support, AI, and connected teams.
Thirty-five Instagram DM auto replies you can adapt, where each built-in setting lives, Meta's 24-hour and comment rules, and why you can't auto-DM new followers.
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All three Meta inboxes give you 24 hours from the customer's last message. What you can do after that is very different on each channel.
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Chat buyers expect minutes, not hours. Here are reply targets for WhatsApp, Instagram and Messenger, the research behind them, and how to measure yours.
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